I check the time and think I can be pretty quick in and out, and decide to leave the clock rolling. I tried to hold it because I don't like taking the breaks and losing all my marked questions to review at the end, but I had to go. I get to about the halfway point and need to use the bathroom.
She called their IT people and they remote logged in to the computer and played with the settings to fix it and I continued with just about 8 minutes taken off- fine, as long as everything works. I go out and tell the woman my issue, she was checking someone else in and had to finish that first- my time was ticking down was all I could think of. I tried to turn on break mode, but that was not showing up either. Then I get to a question that was supposed to have a diagram, but it was all blank. I go through a few questions and noticed the strikethrough and highlight was not working, but that was something I could live without. I put in the code, go through the terms, the exam starts- phew, now I'm ready to roll!
#Psi exams baltimore md code#
I think it wanted the testing center's log in, but I noticed there was a second tab open on the screen and it took me to the same code screen as before. It took me to an NCARB login page, and I tried to login with no luck. I went through the terms and conditions pages at the beginning and something errored out. I had to punch in a code that was given to me on a sticky note, and that brought me to the exam screen. The computer aspect ratio was very narrow and the exam was not ready on the screen, like in the prometric centers. Then I go in and sit down at my computer. A couple minutes later she found me on the next page or something- phew! Huge red flag right from the start- I knew I was scheduled, and I made sure to check my e-mail before to make sure I didn't see a cancellation notice. I gave her my ID and she said she couldn't find me in the system. They did not have lockers and did not have the little baggie as shown in the PSI "prepare for your visit" video. I had a sweater with me because I didn't know how cold it would be in there, and was told I had to put it on and could never take it off- weird. She told everyone to put everything in our cars except our wallets and keys. There was only one woman there, who was very unprofessional and clearly did not know what she was doing. Today was exam day, and it did not go smoothly. They were able to contact the testing center and get a slot for me 9 days later, and I felt much better about the situation. I had rescheduled the exam, but the closest slot was 3 weeks away, which seriously affected the schedule of my next one. I called NCARB on Monday, which was a much better experience. I realized later that day that they sent me an email at 4:30 on Friday afternoon saying my exam was cancelled (1 day after the "You have an appointment coming up" and less than a day and a half before my 9am exam) I was busy on Friday studying, busy on Saturday studying, too busy to check my personal email because I would never have expected that to happen.
It went to a different customer service rep- seems really weird that they have multiple numbers go to the same customer service center. I called the second number because it had an extension number on the end and I thought it might have more direct access to the specific location.
Of course, being a Sunday, NCARB was not available. She couldn't tell me anything or do anything except give me NCARB's number to have me reschedule. They have 2 numbers on the door, I called one and talked to customer service for 15 minutes as I paced the parking lot. I showed up 30 minutes early and no one was there. I was scheduled to take my exam 2 Sundays ago. That sure doesn't make any sense to me, especially when this was supposed to be a positive change for us. A huge negative from the start- the next closest was 45 minutes away and it only had one time slot on Tuesdays. Prometric had multiple locations to choose from and time slots every day at multiple times. Starting with scheduling: There was only one testing center available nearby and it only had one available time slot- Sundays at 9am. I have been testing in-person because I had a really bad online experience with Prometric, so I thought in-person had less chances for glitches. This will be fairly long because I had so many negative experiences. I will start by saying that I passed PPD today and I only have one more section left! Now I will say that I am extremely disappointed in NCARB's decision to switch to PSI.
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